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" # $ % & ' ( ) * + , - . / 0 1 2 3 4 5 6   x???????y!x???????y"x???????y#x???????y$x???????y%x???????y&x???????y'x???????y(x???????y)x???????y*x???????y+x???????y,x???????y-x???????y.x???????y/x???????y0x???????y1x???????y2x???????y3x???????y4x???????y5x???????y6z{{{{{{{|2P //(  p    fP(kLY(k?Rectangle 1"úPK!Zf[Content_Types].xmlMO &2WR=cJ`F0iK`#̼vLw 9uSq:w`G ^i ½KI)c/ $oVjTMRc|}042ҥCƔM̏P~*ka/8^DkHbL8e i"K\XN\6rco4y@_;oPK!1_a _rels/.relsj0 ѽqCNo^K [ILcX&m߾0XFo;>0xM e`|X}đ I`߽N4aG2$RKIZ)4(M9`ctB{m:f@`3n|O,ܗr޾jxR0T ,0@}WBLǬ5vPK!0ޒdrs/shapexml.xmlWn7}/*xvŰvZ\rCR|}Iݒ8 T$r39RׯֵNeй)g#.2Zdl#{5ua\畱ڍaX}3n\^K oil=v*,_!xZv+x*!]IWV(5TZSVnԤ} 9f~wSt[94wv33b7{h{o^o6ׯ;Ek5c+Nz[(dLG!4 K&b[ᆱU@b4N _hJq/5M#J#JKv ?9Q[a::Wp+&=Bt=ǂh7qx~J~~_(Tj^I:emJPSm̹䫸:pc J298|{yD-8i=ސ8/jwI"7-iI!$[P3\rvqIgw~?TۊO iE$b˗7.7裕UƖ.v<ߎ= ς:U0hq Hrse0>ʡNscOE90gYG6i3)zr{ pAm]0wGQnzPK-!Zf[Content_Types].xmlPK-!1_a /_rels/.relsPK-!0ޒ*drs/shapexml.xmlPK-!)Ydrs/downrev.xmlPKPK ] `PD t0<uCrossed Meters including Meter Read Data A crossed meter is where the physical meter has been incorrectly allocated against a premise in DB/RB systems. Gas consumption has therefore been billed incorrectly. This requires the DB/RB to amend their systems with the correct meter against the correct account and re-bill the customer accordingly, up to a 12 month period. <01)1*22s2t     fP(kLY(k?Rectangle 2"C = PK!Zf[Content_Types].xmlMO &2WR=cJ`F0iK`#̼vLw 9uSq:w`G ^i ½KI)c/ $oVjTMRc|}042ҥCƔM̏P~*ka/8^DkHbL8e i"K\XN\6rco4y@_;oPK!1_a _rels/.relsj0 ѽqCNo^K [ILcX&m߾0XFo;>0xM e`|X}đ I`߽N4aG2$RKIZ)4(M9`ctB{m:f@`3n|O,ܗr޾jxR0T ,0@}WBLǬ5vPK!G,4Idrs/shapexml.xmlX[O#7~pwɊKi6, R_Ogm綿\VT:_9ǹ̈́u ]Rqξ|=2r+EΖ±Xu11 Br6e+&4Bc2];J^jfn"I3eJ]FiN¨~" 6f\Ƨ;\՚^Z5QV7-Ff,j>=:?Z~ޢ&9hF<>2fRN{z>aTNjEۓ%:0{[EAP,@G6mUu(YJ]pv+6jNUF6GvdЊLs$~esR[`F~qeeg_+E3«RJ679s_ FNq'4uSQ|f;M!3gѴr<!YC?%Vǭj-jPx <8Ԋb}+^V 9 [IY4Vq1V>! h[F ;%^jFTK+J*MN@B8ϕR/Ug(j3Tz [)T53Cηv)n<.6rI;kQo'ґi"gњ:Q7T2 +rKEy ~pk6% ! w4Bct%A- -!Q98 +j;*h4} ;)J!m:ƾ{Ub :BC+\ ćQ~Mtש~%y+7iAsrnr$ )Iʬ8RTTL75Ea7Gmc}bkw[|WqobVJj͖ԛ,RKk8Eڤ̈Rlp1ZoCP L"U BSvOUb04P;?=2Ax08PK!42,drs/downrev.xmlL[O1M͘&]" HD}.ab[`[g|gzӫTI6ҺhZDԈB/gwM s-xidzo AڜAMKs8ˌUciTXEsU0xqCWrt9]+dž34_ F)c7U??o'? vC G em 1K#b` ]LQ}ߙ5Xe(5Aq9 F#>N8H4na'?|/PK-!Zf[Content_Types].xmlPK-!1_a /_rels/.relsPK-!G,4I*drs/shapexml.xmlPK-!42,drs/downrev.xmlPK2P] `P H< Meter Install/Meter Change/Meter Remove following a Field Investigation This option is used to correct RB/DB systems where a MFX/MCH/MRM in the field has been incorrectly recorded against a MIRN/Premise. In order to rectify this situation all incorrect meter data and reads are reversed in the system and the correct meter data and subsequent meter reads are applied to the MIRN/Premise. This option would require cancel/re-bill of customer accounts. Note: The initial job would have been communicated to the Retailer via a B2B process. <H1I1J222232     f(kLY(k?Rectangle 3"PK!Zf[Content_Types].xmlMO &2WR=cJ`F0iK`#̼vLw 9uSq:w`G ^i ½KI)c/ $oVjTMRc|}042ҥCƔM̏P~*ka/8^DkHbL8e i"K\XN\6rco4y@_;oPK!1_a _rels/.relsj0 ѽqCNo^K [ILcX&m߾0XFo;>0xM e`|X}đ I`߽N4aG2$RKIZ)4(M9`ctB{m:f@`3n|O,ܗr޾jxR0T ,0@}WBLǬ5vPK!=drs/shapexml.xmlWn7}/$xv]Hlv>Zr%\rKR|}+I@zXqCΐe?nJM+鼲&c6#ir+g!#\[#3}F17:Ə!"jj|!KOl% f J-mO[r 2\3lk{)&pGՓy+iwE1a.ҴIS0*4'X{Fv{#͚gޟ9_Qsg3(M77Wre`^.`ENHD^mfz{鳇4[e8o WRm2VS6cn9DI9^o4sht|=iFs%>`"V+q'nR;ZqkN7mjs1Zgl4ɾ#BtU^#~7"aWMCHasa6gNJog6rbã˵2\r'w."~O'rf^ ee|BX|x [^%W5!' P;,dIL@1Y!c|~A,T܋J3ũgcӈь{tYm-<(Ca[ɂiu59xǣa2I)Oɍ T-ttcV5kbX#:]࿈4;a)q8>ǬF]6h%qz P1|/uf2E"XT-^\zB$eE<$ܺXQ el}y=ywA (#b` #LQd֝侀8{nIlQca^ZaQ1g4UxހNթ;8buj~u?PK-!Zf[Content_Types].xmlPK-!1_a /_rels/.relsPK-!=*drs/shapexml.xmlPK-! )idrs/downrev.xmlPK@/&] `` 8<Address change following a Field Investigation Occassionally, cross meter investigations result in being only an address alteration and the physical meters are actually at the correct premise/MIRN. The Retailer needs to be notified in order for the details to be corrected. Note: This change is generally communicated to the Retailer via a B2B AmendSiteAddressDetails transaction.<81/102222<] ]   f(kLY(k?Rectangle 4"çPK!Zf[Content_Types].xmlMO &2WR=cJ`F0iK`#̼vLw 9uSq:w`G ^i ½KI)c/ $oVjTMRc|}042ҥCƔM̏P~*ka/8^DkHbL8e i"K\XN\6rco4y@_;oPK!1_a _rels/.relsj0 ѽqCNo^K [ILcX&m߾0XFo;>0xM e`|X}đ I`߽N4aG2$RKIZ)4(M9`ctB{m:f@`3n|O,ܗr޾jxR0T ,0@}WBLǬ5vPK!SJT drs/shapexml.xmlVn8}_`aƎȥ)i˾%"B*IRH^Lrș33g8<5-ʚLIBy&no>`mFziMuO*f5Hii]S7WP^ޠI.|%e8m%bt=Z%Rlݎr^r:={ť$vv5g~1n ҙb[+ { 'jΝ̈́ A+sq ,KX^:RE&wGH麒97גF؞ow Wfe`˞T"|b>AhE3c@O7[*/_BچX;Z&I8HfTe!)S^~!D4VřWDD;ZYumDڼ2qH=B?P iUgbēȧϦH9 t;Fȴir;mrW뙍1|ǧZ5VL vR>7`h8@x{, V;3AТqj^VaZ}#ZBst<8x~Jp!+?@duL B&pt6rfeRQ-J3MƩ;\^{kpJsP¦%t'n(oW8Х2VkH5mrShKS\㘎e|@D-y E%{KbzLa dXp3\HYPt*s[1H/&j$'v0:YH%BKi~<8xC.)8ߟ/NkݍBG#d޼ߡ "]h ;IFASnMQohBrY§+;t;Mh&>C/> J޺n'6ҪB;ϔzܷ4T+.W~z֦%LPK!C5,drs/downrev.xmlT[O1M͘&^$(F D˶ˮl[l ,%[g|gݭdIvB+ A"TyV泗JP8 MޫM݊-F!wn0xM e`|X}đ I`߽N4aG2$RKIZ)4(M9`ctB{m:f@`3n|O,ܗr޾jxR0T ,0@}WBLǬ5vPK!74 drs/shapexml.xmlWn9 }_@=صȸȥYh I?@xh$H/&/m`BP!E_|Z7:itκ# SJ=ُۓ!#.2Zl#4źcX XY};t\QS ؆{LSZFuzYvqt&IWZ(u!ReMFQlxU5x {a)n[t{LohV<uفL{5=͵š1bO'S򡽳fMwdnH"7WLص_M䞣K ,s]E\Z^ 8;z7+kRc9Kl`YYL*ϱH$Y?Nɒ Zh((ʙEPM j QJ^pv>V\6~bd`ǂ*g!vW94!Lhlr6 qg]Ƙy.U#:J?,(qۯL 3\.(;*epBɖ6g[H}`{ M |;8j*9 97#j9[ȃCY p){lBd1.A@.LxE 25$"gJxc|B!! Ɲ@Z} Rߴ4]ZU{i@] v}ɛw:= Ã~ME3ϵGC\w jwb eKK#b` CLQWcƞ߹5Xs^$3U3"ϝ nE;)j(3;ov8hXz,~O;PK-!Zf[Content_Types].xmlPK-!1_a /_rels/.relsPK-!74 *drs/shapexml.xmlPK-! qen&.drs/downrev.xmlPK` ]`P< (< Office Meter Number Correction This option is used when only the Meter number has been incorrectly recorded in the DB/RB systems. There is no need to alter meter reads as they have been correctly assigned against the MIRN/Premise. No re-billing of customer accounts is required. <(21 1!2>@  7ggD  'q  dMbP?_*+% &L&F&?'?(Q?)Q?M \\sydofs2\SYD22-CANON ߁ 4dXA4Canon    Canon iR C4080/C4580 PCL5civddd      d d d d d dd@@d  d  d dd d"edd !'  )ddd      !"#$%&'()*-./089:1234567d!!d     d !"#$%&'()*+,-dA     Ad      dC8@ 4 <*p 1 4 <*p 1ANXXdd Arial\CNZSRGBA.ICC\CNZSRGBA.ICC\CNZSRGBA.ICC CONFIDENTIALCONFIDENTIALHArialDefault Settings@@ I " NXX ףp= ??&U} } m>}  >} I >}  >} m >} I}  }  >} $} B} $ B} $ '@V@&@x@@@@*@@ } @ @ @ @ $ @@@ ^ @ @ @ `            FDDDDDGGDH] L M]E LCPPPPPPCM]E LCPPPPPPCM]E L $M]E LacccccccM]E I@@J] I "J] I@ZZZZZZ@J]  IAAA[[[[[J]  IAAA[[[[[J]  I # J]  RSSSSSSSSJ]  I________J] BBI  J] BBIabbbbbbbJ] BBI????????J] I %J] IabbbbbbbJ] I????????J] BUUUUUBBUB BUUUUUBBUB BUUUUUBBUB BUUUUUBBUB BUUUUUBBUB BUUUUUBBUB BUUUUUBBUB BUUUUUBBUB BUUUUUBBUB BUUUUUBBUB BUUUUUBBUB BUUUUUBBUB Dl 6""6" 4 4 .B. 4  ! " # $ % &  BUUUUUBBUB !BUUUUUBBUB "BUUUUUBBUB #BUUUUUBBUB $BUUUUUBBUB %BUUUUUBBUB &BUUUUUBBUB ^x? / .(     r(kGHP?AutoShape 1"3-PK!Zf[Content_Types].xmlMO &2WR=cJ`F0iK`#̼vLw 9uSq:w`G ^i ½KI)c/ $oVjTMRc|}042ҥCƔM̏P~*ka/8^DkHbL8e i"K\XN\6rco4y@_;oPK!1_a _rels/.relsj0 ѽqCNo^K [ILcX&m߾0XFo;>0xM e`|X}đ I`߽N4aG2$RKIZ)4(M9`ctB{m:f@`3n|O,ܗr޾jxR0T ,0@}WBLǬ5vPK!HvXdrs/shapexml.xmlUr6}Lw[%QTFNg$c'"A5t9D`{bb;a4:ۄ3 SJ]秛;Μ']2Z(CiX-n9-[ kelKS[JK{o(Ml:+tUA(ReMۏ VQqj5Kٚ*i͓l[boޜAVw絰%K)_i:RaM9ԯz}O2qLSb޼4 6棳c{oW7~x-I ,А`PM)0ЌKf)A@yPZJ!*vyMgGpw`FK&+`%<8γwDggCI({Qlu, @J.QU(ΎA/>K)MI2dy4tg|-\|J5pFI*z,C9 0soRK 8ጐ 2%ۜC-e'16+=7= 7H $7蔖YngH: {˼aQGN8/k1¹{-[j|h?Sk޽VPK!P$}'drs/downrev.xmlTN0EH5H:I[U *b;M=v;3n^9_[a8([Yn|A)k__TڃY&M URWJ ?2+"t%N\7tEjQPV=V*hz%ͮMV {[m>y 7HP]h\22Q?W!Hrt\ 109蚥+w&8gz* V#ıu* ('@{0xM e`|X}đ I`߽N4aG2$RKIZ)4(M9`ctB{m:f@`3n|O,ܗr޾jxR0T ,0@}WBLǬ5vPK!ր5oNdrs/shapexml.xmlUr6}Lw[$%TFuNf$c' X{Ri_Z.vb"[a4mBеRL-*z[Þ%ug,APT~XfDܭ1gKθe;,Kb+wḥPjSƚ~jV,`bsӬdQTln5xM0zp@erZH!ihާYNɡݢ/-q=y( r> u7aEBoųh,jȔ2+gۏ·-)%MМ-S&O 8wΝ+qi~EQNNyQ%Th룲ET)4!&#hE qq4K/,Q(fĖֿjTJO<lb!|?8>`3>2(VrdgPQYAqAE\db^ظ_8+) VH+qq<(È`ӤP{Z.g_l>X7oxł/"LdE6x#g6/Qs1O.rny? a5"dj7=( $ ehF+c= xj+v.q3opÜ w|m*)< S1h0GȩPK!^z+drs/downrev.xmlL[O1M͘B,$*/lm7me,Jg|3=35${i]a4:1ח4Z28HńZ7>#8D1g{_)uI.w]SIX=JQayUI{A07伒\&_o{ghvTa~[ Ʈ/o^cYz2-81PtB2 ư0M9InlNQĚHbU:DA S) q<?OwGQsx8{#L?PK-!Zf[Content_Types].xmlPK-!1_a /_rels/.relsPK-!ր5oN*drs/shapexml.xmlPK-!^z+drs/downrev.xmlPKbm] `  W<XThe Field Investigation report is then issued to the field crew for site investigation.<4W     r(kGxH\w?AutoShape 3"PK!Zf[Content_Types].xmlMO &2WR=cJ`F0iK`#̼vLw 9uSq:w`G ^i ½KI)c/ $oVjTMRc|}042ҥCƔM̏P~*ka/8^DkHbL8e i"K\XN\6rco4y@_;oPK!1_a _rels/.relsj0 ѽqCNo^K [ILcX&m߾0XFo;>0xM e`|X}đ I`߽N4aG2$RKIZ)4(M9`ctB{m:f@`3n|O,ܗr޾jxR0T ,0@}WBLǬ5vPK!)& drs/shapexml.xmlVmo6>`O-ĖۉҥЦ,._Rd0,?ִ+krI#l&g?OM52gů\ 7FTT?!gU|05ҺlfP8ZFt'y+)çIw+2HuV/Ar fɑInqё#9I'?m{Կ8?=,l2e×,? \83FAVΰ5]vݑ*r6f#k$j{WFҘ )>+|:\زW7tj3"0)f}r@_|/]VHQ-Kl]d CΦ@&'x>! {$6·ҾEE9b#W5JpŵmHM' e-t2N΃BB4Sl:z?{F jU\+dxY_iG!g?6y10gZH:gG!>e)RtFȴ)|<F[ʙ4'`Q͙PΩ4"c bK4\:)'̓2,S\G|.KtG~X|Rѵ> ZC;JZC% qK($9[< e:NJ;e➬s .u@&ŋ8 {FdDgYw%uPɖM:/㎋p{)]9=>в(೧n}CqɴDR`~YCEג`GL\ imq*a%˘ϒE*m&,׋V҄O23 AjOsoٕ4MYyeX8^p]6!}yaℜ4|wEş g.:e km9X.y]ܣ`ЄROWA:b,(ˉIs뚳rV#g+׀R[6F(eؑv(&IpC[;hߦ$=;"^GPK-!Zf[Content_Types].xmlPK-!1_a /_rels/.relsPK-!)& *drs/shapexml.xmlPK-!:&vdrs/downrev.xmlPKb  ] ` <Distributor Field Investigation Officer then analyses the results from the field and concludes which scenario has occurred according to the criteria shown in Table 1. The Field Investigation Officer then proceeds to inform the Retailer (via email) of the course of action planned (ie. Cross meter, Address Change, Office meter number change or MIRN change). A tick should be placed in the appropriate box to indicate this. Refer to Table-1<4<q q   r(kGyHLp?AutoShape 4"ïPK!Zf[Content_Types].xmlMO &2WR=cJ`F0iK`#̼vLw 9uSq:w`G ^i ½KI)c/ $oVjTMRc|}042ҥCƔM̏P~*ka/8^DkHbL8e i"K\XN\6rco4y@_;oPK!1_a _rels/.relsj0 ѽqCNo^K [ILcX&m߾0XFo;>0xM e`|X}đ I`߽N4aG2$RKIZ)4(M9`ctB{m:f@`3n|O,ܗr޾jxR0T ,0@}WBLǬ5vPK!gA drs/shapexml.xmlVr6}LaOLmQESծS$NFN>"A50K %(pw,v˫wZVX'ce4at$k0s&Ч, p<_%p:^7(c;QlʴX_sLc|)!VΖ+:$1Fw8wQ>?"c3JR g7ke 1d6zLT`G,B/Q36;y(tKs5LC5wW4!`:_04h R+0Yd}kԝƥiF_FӋ1qѵyFmcBM`%8SV/CjG$1(WPi3SP+ }9l1up!`maYFC\; YTU夸%ii%W-%9J ̃/eBuS|%BdkwXZ&wz+000dom%'LgMW"5Լi(mp~ZF`k8p+@7Ac'L|<= 7Zk~-BT5/9/p}!j@CZ]  ]`@< H<IAfter discussing the field results with the Distributor Field Investigation Officer (via email/phone) the Retailer approves the planned action and may request a Readings History Report for each MIRN, prior to any adjustments being made. Note: Requests for Readings History Reports will require an email for audit trail purposes.<4H<r r   r(kGhHӈ?AutoShape 5"ðPK!Zf[Content_Types].xmlMO &2WR=cJ`F0iK`#̼vLw 9uSq:w`G ^i ½KI)c/ $oVjTMRc|}042ҥCƔM̏P~*ka/8^DkHbL8e i"K\XN\6rco4y@_;oPK!1_a _rels/.relsj0 ѽqCNo^K [ILcX&m߾0XFo;>0xM e`|X}đ I`߽N4aG2$RKIZ)4(M9`ctB{m:f@`3n|O,ܗr޾jxR0T ,0@}WBLǬ5vPK!m4J drs/shapexml.xmlVr6}LaOLmuTF3IPB  =(JWX={.Ea4`yHTR/ ۳ #繮2Zl/{7]e\+c M!(vr%M+4vkcj-g٨Z+xVBfo͵PjM$QmMVQ8e<纞?<Qܶf;;yXAa]L,^<-zs2яp#s02GGˉk]K /)#/v^IuBћXoXUxHyXVА)\Ak԰eW\/"|PRRtьo/9;'S*Uŧ6opL]Ӯ`$ v1|`RAP(_d,Z fV R,ZW QkY:|t>X\V]yOΨnΆdr*_*y?TBY<#h9=QJpvx,_gh&ThDK YF^XR)4~)UR5BtW衜?M6"O=oZG +lm-o 澭ԝƭ:E|/ _Ը [++epW⭌cڷIbj+Q/.I~C 4=З &+&YA($ 1  HwdTO*:ʡo)&oEK ͭ*T^ |iIVBnDEm }4S ”".Qm$'L`z GܿGYKRF8/h4a[F#4Q6" O΋ƝͩJeBx /]`BXRGGi{-H:9ߌ#>-Fᦨί[l{qB9H㧅{~d}DtfPK!R'drs/downrev.xmlT[O1M͘&݋\R Z n۵{gufwgFUd#+fv R :gz5<) vxt~6Ijz!7K4. R' Zje*9M-ߢh=xqCky[HV Z|My<}EK-h&7@lQ0ϳ1e1aatFF&ZƶE Dy9 @GVŃ ӽ=;q qz,PK-!Zf[Content_Types].xmlPK-!1_a /_rels/.relsPK-!m4J *drs/shapexml.xmlPK-!R'Qdrs/downrev.xmlPKt]``< O<PHaving received approval to proceed from the Retailer (via email/phone), the Distributor Field Investigation Officer performs adjustments in the appropriate network systems. A final closure notification is emailed to the Retailer including the completed Field Investigation Form and the Readings History Report for MIRNs if requested.<4O<X_P   >@K  : 7ggD   i"2;DXL N  dMbP?_*+%# &L&F&CPage&P of &N&R&D&\.?'M&d2?(zG?)M \\sydofs2\SYD22-CANON ߁ 4dXA4Canon    Canon iR C4080/C4580 PCL5civddd      d d d d d dd@@d  d  d dd d"edd !'  )ddd      !"#$%&'()*-./089:1234567d!!d     d !"#$%&'()*+,-dA     Ad      dC8@ 4 <*p 1 4 <*p 1ANXXdd Arial\CNZSRGBA.ICC\CNZSRGBA.ICC\CNZSRGBA.ICC CONFIDENTIALCONFIDENTIALHArialDefault Settings@@ I " b XX? `?&`U} } $ >} I >} I>} >} m }  } $>} $} B} $ B} $ i @  (@  @ ,@  :@ @ @ +@ @ @ @ @ Y@ @v@@@@@,@@@@@@w@@ @@ @!@FDDDDDGGDH] I@@@ ?@J] L M]E LCP PCM]E LCPPPPPPCM]} L M]E LCPPPPPPCM]E  I ! @ & i    ] Iij ] E IiiiiiiiiJ]  I  i  i  J]  IiiN] IrrirrirrN] I????????N] I N] I k l' k l (   m  B] IggfgfeB] IggggfgB] IggggfgB] IggggfgB] IggggfgB] IggggfgB] IggggfgB] IggggfgB] IggggfgB] IggggfgB] I@@@@@@@@J] I J] IJ] I````````J]  I```  ``J] !I``` !!``J] Dl 668"6$d0 ` 40000000000 4 6"@#@$@%*@&@'@(@)@* @+,-./012@3@4@5@6 @7@8@9h@:@;:@<;@=@>@?@@;@A"I````````J] #I````````J] $I@@J] %I %"%J] &I@ZZZZZZ@J] 'I ' '@ ')'ZZ@J] (IhZZhJ] )IhhhhhhhhJ] *I *n *o* *n *o *o( * * *p * J] +IggfgfgJ] ,IggggfgJ] ,O-IggggffJ] -O.IggggfgJ] /IggggfgJ] 0IggggfgJ] 1IggggfgJ] 2IggggfgJ] 3?ggggftsgJ] 4?ggggfgK] 5?DDDDDGTDH] 6I 6 6 6Q 66^?\J] 7I 77 7Q 77^?\J] 8I???\\]]\J] 9I 99J] :IJ] ;IJ] <IAAA[[[[[J] =I =#=J] >RSSSSSSSSJ] ?IJ] ?BB@IJ] @BBAIJ] ABBDl 4 J .. 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Click on cell for Drop Down Menu: - Yes - No< Z~~   <PP XPP? 6X;]4 @PP@^ :{9OH[ p<qPerform fitting line trace to ensure correct meter identification Click on cell for Drop Down Menu: - Yes - No< $p~~  <P)) @H5J]6 Pq  "(<)Crossed Meters including meter read data<(~~ ! <P)) @Hx Ji]6 !P`p  "<Office Meter number correction<`~~ " <P)) @JZM]6 "PY  "I<JMeter Install/Meter Exchange/Meter Remove following a Field Investigation<iI~~ # <Q)) @MPK]6 #Q  ".</Address change following a Field Investigation<.~~ $ <(Q)) @OQ]6 $(Q   "<MIRN change at premise<u~~ 5 <Q XPP?  x ]45@Q$7 ~Cc+ 7<8Allocated by Requestor when initiating an investigation< 7~~ 6 <Q XPP?   ]46@Q~ ~Cc+ 3<4Requestor Name: Retailer name, internal department < 3~~ 7 <(R XPP?   ]47@(R` ~Cc+ <Date investigation started< }C~~ 8 <R XPP?  xb]48@R] ~Cc+ <Retailer Service Order ID< x~~ 9 <R XPP?   ]49@R)7 ~Cc+ <Name of Retail contact person< ~~ : <(S XPP?  1]4:@(Sd ~Cc+ *<+Phone number required in case of Queries < *M~~ ; <S XPP? 6]4;@S_ ~Cc+ 9<:Provided by Requestor as shown in their system at present< 9~~ < <S XPP? 6x]4<@S :7 ~Cc+ 9<:Provided by Requestor as shown in their system at present< 9~~ = <(T XPP? 6Xl]4=@(T ~Cc+ E<FMost current index Provided by Retailer as on their system at present< NE~~ > <T XPP? 6]4>@TZ ~Cc+ D<EMost current read date provided by Retailer as shown in their system< LD~~ ? <U XPP? 6]4?@U@u ~Cc+ 2<3Provided by Retailer as on their system at present< 2~~ @ <U XPP? %6 &]4@@U@x ~Cc+ #<$Address of investigation to be done< #~~ A <V XPP? 6 ]4A@Vv ~Cc+ <<=Current customer per requestor as on their system at present< )<~~ B <V XPP? F  ]4B@V z ~Cc+ <To be filled in by the Retailer or Distributor. Instructions/comments regarding field investigation to aid the fitters investigating in the field and Distributor Field Investigation officer, when processing in the system < ~~ C <(W XPP? (Bx*n]4C@(W`| ~Cc+ < Fitter's Name< J~~ D <W XPP? (_*]4D@W` ~Cc+ < Date fitter attended sites < @~~ E <W XPP? -/]4E@W ~Cc+ /<0Correct MIRN after Investigation by Distributor< /~~ F <(X XPP? -x0]4F@(X  ~Cc+ 7<8Correct meter number after Investigation by Distributor< 7$~~ G <X XPP? -X0]4G@X ~Cc+ ?<@Current index taken at the time of investigation by Distributor< (??~~ H <(Y XPP? -0]4H@(Y ~Cc+ =<>Date current index was taken at the time of the investigation< %=~~ I < XPP? -x0<]4I@@ ~Cc+ 5<6Correct position of meter following the investigation< 5~~ J <(  XPP? %-x /]4J@(  ~Cc+ ,<-Correct address following the investigation < ,<~~ K <  XPP? - 0<]4K@ ` ~Cc+< 4<5Customer name taken at the time of the investigation< 4<xx M 6P XPP?  :C =j]4M@P  ~Cc+X< ^<_ To be filled in by the fitter attending the site. Also include any other comments required. < ^<~~ N <  XPP?  ? G]4N@ ` ~Cc+< <Field Investigation officer's comments on the outcome of the investigation identified; remedial action planne; miscellaneous comments < <~~ O <  XPP?   ]4O@  ~Cc+< -<.Retailer and Distributor can initiate request< -<~~ X <( XPP? FLi]4X@( ~Cc+< 6<7A crossed meter is where the physical meter has been recorded incorrectly in DB/RB systems. Gas consumption has therefore been billed incorrectly. This requires the DB/RB to amend their systems with the correct meter against the correct account and re-bill the customer accordingly, up to a 12 month period. < 6<~~ Y <P XPP? JfQq]4Y@P ~Cc+< <This option is used to correct RB/DB systems where a MFX/MCH/MRM in the field has been incorrectly recorded against a MIRN/Premise. In order to rectify this situation all incorrect meter data and reads are reversed in the system and the correct meter data and subsequent meter reads are applied to the MIRN/Premise. This option would require cancel/re-bill of customer accounts. Note: The initial job would have been communicated to the Retailer via a B2B process. < cas<~~ Z <(/3 XPP? MxS]4Z@(/3@ ~Cc+< N<OOccassionally, cross meter investigations result in being only an address alteration and the physical meters are actually at the correct premise/MIRN. The Retailer needs to be notified in order for the details to be corrected. Note: This change is generally communicated to the Retailer via a B2B AmendSiteAddressDetails transaction.< FN a<~~ [ < XPP? PS]4[@ ~Cc+< [<\If a MIRN change is required when Distributors need to Decommission the current MIRN and Recommission a new MIRN at the premise via the B2B transaction (MIRNStatusUpdate) to VENCorp (Tier 2 sites only). This change should take place concurrently with the affected Retailer. This option should only be taken as a last resort and should be avoided.< [tef<~~ ` < XPP? @H 0O]4`@ ~Cc+< <This option is used when only the Meter number has been incorrectly recorded in the DB/RB systems. There is no need to alter meter reads as they have been correctly assigned against the MIRN/Premise. No re-billing of customer accounts is required.< <~~ c <P XPP? "%B]4c@P` <{9OH[< T<UClick on cell for Drop Down Menu: - Yes - No Request previous read history from DB< T;Ozschoo 5zschoo 6zschoo 7zschoo 8zschoo 9zschoo :zschoo;zschoo<zschoo=zschoo>zschoo?zschoo@zschooAzschooBzschoo!cdsalto(Czschoo(Dzschoo+Ezschoo+Fzschoo+Gzschoo+Hzschoo+Izschoo+Jzschoo+Kzschoo7DaisCo7 DaisCo:Mzschoo?NzschooIXzschooI`zschooKYzschooNZzschooQ[zschoo>@ddhojoQQQ;      RRSS9977GG?E==:;776666114422%%$$00''''((((,,-- ..//  **++    !!77  %677777/  %45!!ggD  Oh+'0 X` Field Investigation ReportSMONACO VEN99922karenbMicrosoft Excel@a:f@zuG@]՜.+,0P PXp x Boral Limited Table 1Process OverviewCrossed Meter Investigation)'Crossed Meter Investigation'!Print_Area  Worksheets Named Ranges F&Microsoft Office Excel 2003 WorksheetBiff8Excel.Sheet.89qCompObj r